Questions owners ask before they hand over their home
Straight answers about what bnbHost does, what it costs and how we look after your home and your guests. Still unsure about yours?
Straight answers about what bnbHost does, what it costs and how we look after your home and your guests. Still unsure about yours? We look at it in a free property review.
Looking for a place to stay? Explore our stays.
What we do
What does bnbHost do for me?
We run your short-term rental from first photo to final checkout: the listing and photos, pricing, guest messages and bookings, cleaning and laundry, keys and repairs. Guests come to us, not to you, so you get your time back. Our management page sets out all nine services.
Do I need to be nearby?
No. Guests get in and out without you being there, and we handle the changeovers between stays. Away for the winter or working out of town? We keep your home running while you are gone.
Do you work outside Metro Vancouver?
Yes. Most of our homes are in Metro Vancouver, with more in the Fraser Valley and on the Sunshine Coast, and we look at homes anywhere in Canada case by case. See all the places we serve.
What it costs
What does bnbHost charge?
A management fee of 22% per booking, and property insurance is included. The exact terms are in your management agreement, and we walk you through them in your free property review, before you sign anything. See how our fee works.
Does the property review cost anything?
No. The property review is free. We look at your home, tell you straight whether we can host it, and show you the terms we would offer.
Can you tell me what my home will earn?
We do not promise an amount. We work to get your home booked and priced well, and at the review we tell you straight what we think it can do.
Your home, your say
Can I still use my home myself?
How owner stays work, including how you keep dates for yourself, is agreed in the management agreement for your home. We go through it with you at the free property review, before you sign anything.
Who takes the photos and writes the listing?
We do. Professional photography, the listing and the welcome book are part of our nine services, and we keep the listing current through the seasons.
Care of your home and your guests
Who does the cleaning?
We arrange it as part of managing your home: it is cleaned and the linen changed between stays. In Whistler, Tofino and Ucluelet, Victoria, Kelowna, Calgary and Edmonton, local partners that bnbHost hires and manages handle cleaning, repairs and key handover.
What happens if a guest damages something or causes a problem?
Guests deal with us, not with you, and we arrange the repairs so the home is ready for the next stay. Property insurance is included with bnbHost management, and your management agreement sets out the details.
How do guests get in?
Key exchange is part of the service: guests get their own entry instructions and get in and out without you being there. You do not have to meet anyone at the door.
How to start
How do I get started?
Tell us where your home is and how you want to use it, on our contact page. We read it and reply, then look at your home in a free property review and tell you straight whether we can host it.
Am I signing anything by asking?
No. Sending us your details is not an agreement to manage your home. We walk you through the management agreement before you sign anything.
Comparing managers? Our questions to ask a property manager work with any manager, us included.
Why owners work with us
- 70+ homes run by bnbHost.
- 100+ clients work with us.
A note on your home
In your free review, bnbHost checks what applies to your home before we take it on. We handle the paperwork with you and tell you straight if the home cannot be hosted.