Ask what the fee covers, who deals with guests when something goes wrong, who handles the licence and how much say you keep. Those answers tell you more than the rate. Here are the eight we would ask in your place, each with our own answer. Put them to any manager, and to us at your free review.
Eight questions, eight straight answers
- What do you charge? 22% per booking. The exact terms are in your management agreement, and we walk you through them before you sign anything.
- What does the fee cover? Nine services: booking management, listing SEO, price optimization, professional photography, a welcome book, cleaning and laundry, property maintenance, key exchange and licensing support.
- Is insurance included? Yes. Property insurance is included with bnbHost management, and your management agreement sets out the details.
- Will you tell me if my home can't be hosted? Yes. We look at every home with our legal team before we take it on, and if yours cannot be hosted, we tell you straight.
- Who handles the licence or registration? We help you prepare the licence or registration your area asks for, and keep the number on your listing.
- Who do guests call when something goes wrong? Us. Guest messages, key exchange and repairs are part of the service, so guests come to us, not to you.
- Do I keep a say over my home? Yes. How you want to use it, who it suits and what guests may use is agreed with you before the first booking.
- Can you promise what my home will earn? No. We do not promise an amount. We work to get your home booked and priced well, and at the review we tell you straight what we think it can do.
Who is answering
bnbHost runs 70+ homes for 100+ clients. The review costs nothing, and asking for one signs you up to nothing.
What stays with you
- The comparison. Ask every manager the same eight questions and weigh the answers side by side. Which one you choose is your call.
Checked on 11 November 2026: bnbHost, short-term rental management.
